Return & Refund Policy
Last updated: 30th January, 2026
At Ridge Meridian, we are committed to providing a transparent and reliable customer experience. This Return & Refund Policy outlines the conditions under which returns and refunds may be requested for purchases made through our website.
1. Return Eligibility
Returns may be accepted if the following conditions are met:
- The return request is submitted within 14 or 30 days of delivery (as specified at the time of purchase).
- The product is unused, unopened, and in its original condition and packaging.
- Proof of purchase is provided.
Certain items may be excluded from returns due to hygiene, safety, or regulatory reasons. Any such exclusions are clearly communicated prior to purchase.
2. How to Request a Return
To initiate a return, customers must contact our customer support team using the contact information provided on our website. If the return is approved, instructions including the return address and next steps will be provided.
Returns sent without prior authorization may not be accepted.
3. Return Shipping
Unless otherwise stated, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Returned items should be shipped using a trackable shipping method. Ridge Meridian is not responsible for items lost or damaged during return transit.
4. Refunds
Once a returned item is received and inspected, customers will be notified of the outcome.
If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on the payment provider or financial institution.
5. Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery and provide relevant details and photographic evidence where applicable.
We will assess the issue and may offer a replacement, refund, or alternative resolution at our discretion.
6. Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, it may no longer be eligible for cancellation.
7. Chargebacks and Disputes
We encourage customers to contact our support team directly to resolve any concerns before initiating a chargeback. We are committed to addressing issues fairly and efficiently.
8. Policy Updates
Ridge Meridian reserves the right to modify or update this Return & Refund Policy at any time. Changes take effect immediately upon publication on our website.
9. Contact Information
For questions regarding returns or refunds, please contact us through the support details listed on our website.